One trend that I've noticed over the course of my three years working for a lingerie store is that no matter where you are in the country, the personality types that you see on Saturday and Sunday are consistent. I have now worked in Vermont, New Hampshire, and Tennessee and regardless of the state, you can count on Saturday traffic to be friendly, talkative, and overall desiring of an associates help.
Sunday, however, seems to be the day that everyone is much more guarded, refusing assistance and being much more irritable. At first I found this a strange phenomenon, but after discussions with other sales associates and friends, I think the proximity that Sunday has to Monday has a large part in the attitude change.
So what should you do to assist customers on Sunday when even a simple "hello" provokes their guards? Make sure to allow them the space to feel that they are not being bombarded by salespeople. Offering a friendly "Hello, my name is......I'll be right here if you need any help finding anything today" helps to establish your presence in case of need without pitching sales right when they walk in the door. I've found that after a few minutes of perusing, if you then reengage with him/her, he or she will be much more accepting of help, sales pitches, and promotional offers that you have to address.
This is so interesting! I had no idea people did this. But I've never worked in sales. I wonder if the weather plays a part too. Hmmm.
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